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My name is Scott and I started this site in 2007 to teach people how to start and run their own construction business. It's come a long way since then. Read more... -
Recent Posts
- Getting Started With The Rich Contractor
- Contractor Liability Insurance Explained In Detail
- Construction Sales Leads – Online Generation Primer
- Construction Business Cards – Choose Quality
- Free Construction Leads For The Taking
- Contractor Leads 101 (The Best And The Cheapest)
- Becoming A Contractor During A Recession
- Make A Lot Of Money – Here’s How
- How To Become A Contractor (Becoming Your Own Boss)
- Earning $200,000 A Year As A New York Plumber
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Category Archives: Customer Skills
How To Beat Out Larger Competitors
No matter if you plan on becoming a general contractor or a window cleaner, in the early days of your business you’ll be going toe-to-toe with big, established companies and maybe even some national chains or franchises. You might be … Continue reading
Posted in Competition, Customer Skills, Running Your Business
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21 Ways To Piss Off The Customer
Mistakes I’ve made. Mistakes I’ve seen others make. Mistakes you’ll probably make at some point along the way. Find a way to avoid 90% of these and you’re doing pretty good. Find a way to avoid all 21 and you’re … Continue reading
Stay On Top Of Deadbeat Customers
If there’s one thing that aggravates me more than the customer that acts like a jerk, it’s the customer that takes forever to pay for services rendered. These are usually the types that have never owned their own business, and … Continue reading
When The Customer Requests Free Services
If you’re interested in becoming a general contractor, or any kind of contractor for that matter, you need to prepare yourself for the occasional customer who expects you to work for free. No, I’m not kidding. Let me give you … Continue reading
Posted in Customer Skills, Running Your Business
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Sample Thank You Letter To Customers
In my recent post about keeping the customer for life, I spoke about how you should send every customer a thank you letter or card after the job is complete. A few of you have expressed an interest in seeing … Continue reading
Posted in Customer Skills, Professionalism, Samples and Forms
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Keep The Customer For Life
So you just finished a job for a very nice customer who treated you graciously, paid you promptly, and raved about the quality of your work. He or she is the kind of person that you’d like to do business … Continue reading
20 Seconds That Will Make Or Break You
You’ve heard that first impressions are everything. Well, in the world of contracting it’s often the ONLY THING. When you go to a potential customer’s home to give a bid, quite often they’ll be watching you from the moment you … Continue reading
When The Customer Is A Jerk
In my last post I detailed the benefits of providing great customer service, namely the financial rewards that your company will ultimately reap. But what about those rare instances where a client or homeowner is completely unreasonable with their demands … Continue reading