Category Archives: Professionalism

Sample Thank You Letter To Customers

In my recent post about keeping the customer for life, I spoke about how you should send every customer a thank you letter or card after the job is complete.  A few of you have expressed an interest in seeing … Continue reading

Posted in Customer Skills, Professionalism, Samples and Forms | 1 Comment

Basic Decency Will Set Your Business Apart

Many in the contracting and construction industry are notorious for their indecent behavior.  By that I mean that there are all too many that show up to a job-site late or not at all, that don’t return phone calls in … Continue reading

Posted in Competition, Misc., Professionalism | Tagged | Leave a comment